Shipping
To change your shipping address: After logging in to your account, click on Edit Next Order. Click the UPDATE SHIPPING INFORMATION link under the SHIPPING TO section of the page with your current address... read more
The processing and delivery time frame will take up to 1 to 5 business days from when the order is placed. However, this time frame may take up to 10 business days if the carrier experiences any delays... read more
Frozen foods are available in the Contiguous U.S. only and select Canada locations. Frozen foods cannot be shipped to P.O. Boxes, A.P.O. Boxes or military addresses, Alaska, Hawaii, Puerto Rico and other US Territories and possessions... read more
If you have any issues with your food shipment (e.g. defrosted food, missing or damaged items, quality issue), we will be happy to address your problem and find a solution so you can continue on your weight loss journey as soon as possible... read more
Choosing Auto-Delivery means your program will be shipped to your door every 4 weeks (every 2 weeks with our Partner Plan)! Stay on track with automatic shipping and billing where you can save up to half off of the retail value!... read more
If you have just placed your order today, please be patient while it works through the system. It can take time to show in your Order History. If your order was not submitted today and is still not showing, you may be in the wrong account and will need to connect with an agent via chat or by calling 1-800-585-5483... read more
If you're not satisfied with your first order, call 1-800-727-8046 within the first 7 days of delivery for a full refund. Valid on initial 4-week plans for the first time customers only... read more
Some email providers will move transactional emails to your spam folder or delete them before you can see them. To ensure you receive Nutrisystem e-mails about your Nutrisystem account or orders, please add the following e-mails to your contacts... read more
Speak to one of our coaches when it's most convenient for you and get the advice and motivation you need to crush your goals. To speak with a coach over the phone, you will need to schedule an appointment... read more